Support: Customer Support

The Continuing Education Program

If at any time, you would like to withdraw a student from this program you may do so by simply completing the withdrawal request for this program. There are no withdrawal fees or items to return associated with this program. After the withdrawal a student will no longer have access to the materials associated with this program. It is the dealer/student's responsibility for tuition to be made for any month in which the student is enrolled in the program. If a student is behind in their program monthly modules, they may make the modules up at their convenience. No tuition refunds are offered for students allowing their program to lapse.

What payment methods do you accept?
Credit Cards: Visa & MasterCard
Company Checks: In rare cases an invoice may be issued for a product or program. This is subject to prior approval by a staff member at The Glenn Roller Institute.

How long will it take for my order to be shipped?
Most orders ship within 2 business days of receipt.

What shipping methods are available?
United States Postal Service – provides an alternative method for your shipping needs. Please note that in most cases FedEx ground is very competitive with USPS. USPS may provide service into areas that FedEx service is currently unavailable.

FedEx provides quicker delivery options and all shipments are traceable through FedEx. Overnight shipments are available for orders within the United States only. Canadian orders will have the option of standard FedEx Ground or FedEx International Economy. All other International orders are shipped FedEx International Economy. At this time overnight orders are not available for any International orders. We support shipping only to a business address to ensure the safe receipt of your package. Residential deliveries are not guaranteed. The Glenn Roller Institute is not responsible for shipments delayed by customs or other interruptions in the shipping process.

Shipping & Handling
Shipping & Handling rates are automatically calculated by after account creation and are determined by weight and destination.

The Glenn Roller Institute, we go out of our way to select the kind of distinctive products that will ensure your full satisfaction for which the Glenn Roller name is recognized. Please understand that many of our featured items are often purchased in large quantities and, because of their sometimes limited availability, this stock may be awaiting new production dates. That means once an item is depleted it may be on backorder for a (short) period of time. Should you have any questions concerning the availability of a particular item or large quantity orders please contact us. Quantity orders are automatically awarded special discounts at the time or your order.

Return Policy
Complete satisfaction is your guarantee. If, for any reason, one of our books does not meet your expectations, we stand ready with a full refund or exchange. Products may be returned for a refund or exchange within 30 days of delivery. Simply return the product with a copy of your invoice. Video and audio products are not refundable or returnable. However, if a product defect prevents the product from being viewed or heard a replacement item will be sent to you. This warranty is in effect for up to one year from the purchase date. Just send us the DVD or CD disc and a replacement will be sent out immediately. We ask for the faulty product in return to ascertain what we can do to prevent this from occurring with any of our products in the future. Please include a copy of your original invoice. If you do not have your original invoice, please send a letter with your merchandise that includes, name, address, phone number, order number, the faulty DVD/CD, (specific) reason for return.

To provide a safe and secure shopping environment at The Glenn Roller Institute we use Secure Socket Layers (SSL) in conjunction with Authorize Net to ensure the security of your information.

Information Collection and Use
The Glenn Roller Institute is committed to ensuring the privacy of its customers. We will not collect, share or sell any information to anyone. Additionally, credit card numbers collected at this site will not be stored in any manner in order to ensure your information remains confidential. You may choose to receive e-mails from us notifying you of new products or product specials as they come available.

Although we will make every effort to respond within one business day to applicable email messages, The Glenn Roller Institute is under no obligation to respond to all pieces of correspondence received through this Site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions. Your product comments may be shared with our vendors in an effort to continually improve our products. While we welcome your comments and feedback regarding The Glenn Roller Institute, our merchandise and our services, we do not wish to receive any confidential or proprietary ideas, suggestions, materials, or information. Please note that all of your comments, feedback, ideas, suggestions, and other submissions that are disclosed or submitted to our company shall become and remain the property of The Glenn Roller Institute. To the extent that ownership of such submissions occur, you grant The Glenn Roller Institute a worldwide, non-exclusive, fully paid-up, royalty-free, perpetual, irrevocable right to utilize, in any way, commercially or otherwise, such submissions.

Product Information
The Glenn Roller Institute products displayed on the Site may be available in certain select stores in the United States and Canada. The prices displayed on the Site, however, are quoted in U.S. Dollars and are valid and effective only in the United States. Additional shipping/handling fees may be incurred for international orders.

Some of the products displayed at The Glenn Roller Institute may be available in select retail locations. In some cases, merchandise displayed for sale on the Site may not be available in any retail stores. The quantity purchasing program or occasional special packages are internet-only specials and do not reflect pricing or availability at select retail stores.

Given the unpredictability of technology and the online environment, The Glenn Roller Institute does not warrant that the function or operation of this Site will be uninterrupted or error-free. We will however, strive to fulfill your orders in as timely a manner as possible and assure that defects will be corrected.

You agree to indemnify, defend, and hold harmless The Glenn Roller Institute, its officers, directors, employees, agents, affiliates, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from (1) any violation of these terms and conditions, (2) any allegation that any information or material submitted by you to The Glenn Roller Institute violates any intellectual property, proprietary, contract, or other right of any third party, or (3) any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the Site using your account. We will do our utmost to ensure this site is virus free. As a visitor to, and user of, this Site, you assume full responsibility for any costs associated with servicing of your equipment used in connection with use of our Site and/or the internet.